n the past, I’ve posted a piece on how women’s voices are being criticized and discounted via both voice policing and tone policing. (http://wp.me/p4e9wS-sx)
Now I want to talk about another kind of voice policing – the kind I am learning to apply to myself.
Over the years, my voice has done things that I didn’t intend for it to do, principally driving away acquaintances, potential friends, and even established friends. I believe that part of this phenomenon has to do with my tone and how I express myself.
Expert linguist (and noted science fiction author) Suzette Haden Elgin described it this way: “For English, more than half of the information is not in the words but in the body language, including the intonation of the voice – the melody of the voice – that goes with the words.”
Most people know intuitively what certain vocal intonations mean and how they can be used to alter the meaning of a sentence. In the movie My Cousin Vinny, a character responds to an accusation of murder by saying in a tone of disbelief and horror, “I shot the clerk!!!??” When this part of the interrogation is read aloud in court, in a level tone, “I shot the clerk” sounds like a confession.
The difference is in the “melody” of the two utterances.
The effects of tone or melody can even be recognized in two- or three-word sentences. Here’s an example:
“Don’t do that” simply means not to do something – give the cat a treat between meals, for example.
“DON’T do that” means “I know you think that’s what I told you to do, but you’re mistaken.”
“Don’t DO that” means “You’re annoying me.”
“Don’t do THAT” means “That idea is ridiculous, idiotic, or harmful,” and possibly “You’re an idiot.”
Or think about the shades of meaning you can convey with one syllable: “No.” “Yeah.” “Right.” They can mean exactly the opposite of their definition, along with dozens of other shades of meaning: disbelief, denial, offense, uncertainty, questioning, agreement, scorn, and “You’re an idiot.”
Vocal intonation is very difficult to convey in writing without extra punctuation or modifiers like “in a level tone.” My unfortunate inability to understand vocal melody – or to produce the correct one – is likely the reason that my statements are sometimes misunderstood. They come out sounding like sarcasm, snark, or know-it-all superiority, none of which is likely to be appreciated by the hearer.
And that’s been my problem. Unintentionally, I have been making verbal attacks on people. To quote Elgin again: “Any time you hear a lot of extra stresses and emphasis on words or parts of words, you should be on the alert.” The hearer may not be able to identify what makes the sentence an attack rather than just rude (which I am also quite capable of accidentally producing), but she or he can tell it’s not pleasant.
Every time I have said, “Don’t do THAT” instead of “Don’t do that,” I have made an impression that I am a snotty, overbearing, judgmental person.
I have a particular memory of doing just that. A person mentioned casually that she wasn’t going to get a flu shot because she had heard they contained the flu virus. “But that’s how vaccines WORK!” I replied. My tone conveyed “Everyone should know that” and “You’re an idiot.”
I shudder to think how many people I have called idiots without meaning to.
And that’s just in regular conversations. When I attempt to be amusing or humorous, I probably get the “music” wrong a lot of the time and offend. Of course, some of my friends like sarcasm and snark, but I forget that not everyone does.
Talking on the phone and in email or chat is particularly fraught with possibilities for misunderstanding and offense. On the phone, vocal melody is all. The other person can’t see your body language or facial expression – raised eyebrows, frown or smile, puzzlement, a nod of approval. Some people suggest smiling while talking on the phone even though it can’t be seen – that it makes a difference in your voice. I’ve never been able to get the hang of that, though.
In email and chat, you don’t even have vocal melody to help. Emojis and <sarcasm on> and <sarcasm off> can convey expression, but they’re clumsy and easy to forget. The internet is a place where misunderstanding and giving offense are easy to do.
There is one way I have improved my voice. I have trained myself to listen for and use strangers’ names in phone conversations with company representatives: “Here’s my problem, Jackie.” “I appreciate your help, Keanna.” (This works in person, too. Who wouldn’t rather hear, “Kevin, I have a question” than “Waiter, I have a question”? It’s right there on the name tag. I can remember that for half an hour, especially if I reinforce my memory by using it.)
Does it actually matter whether servers and customer service people are offended or encouraged by my tone? I like to think that it does matter, and that vocal melody makes a difference in the service I get and the next person’s too. And it’s a way of practicing controlling my vocal tone.
I may never have a toned body, but I’m doing my best to have a properly toned voice!
Both are seen as moral failings. If only people tried harder, worked more, improved themselves, they could lift themselves out of poverty. Without relying on anyone else’s help, which would be shameful.
There are two kinds of criticism of women’s voice: voice policing and tone policing. Note that both imply that someone is monitoring women’s speech and “policing” it – telling them what is permissible, or at least what standards they must adhere to if they want to be heard, listened to, and taken seriously.
Occasionally, one of us would cook. That year I felt ambitious. Not Martha-Stewart-huge-turkey ambitious, but I thought I could manage a one-pot meal – ratatouille. I was in the habit of preparing non-traditional holiday meals because they annoyed my sister, who was old-school in her thinking: Thanksgiving and Christmas must feature turkey, Easter is for ham, Fourth of July is for hamburgers and hot dogs, and Earth Day is for, I don’t know, mud pies? She wasn’t present that year, but it’s the principle of the thing.
That’s not to say that you won’t need a professional (or at least semi-pro) editor at some point in the writing process. But in order to get your manuscript – anything from a blog post to a novel – ready for a wider audience, you need to give it a good edit.
…And by “depressed,” I mean clinically depressed – the sort that has no apparent reason and lasts for weeks or even months. Your friend is not just sad, but feeling hopeless, helpless, discouraged, defeated. even immobilized. She or he may not want to go anywhere or do anything that used to bring happiness. You may even detect a dullness – called “flat affect” – in the person’s voice, a lack of animation, often combined with monosyllabic responses.
The thing is, they’re zombie novels, but they’re not really about zombies. Oh, there are plenty of undead, infected creatures roaming through the novels, trying to bite the living, converting them to more zombies, or simply feeding on human flesh. There are brave zombie hunters who defend civilization against the shambling menace with intelligence, courage, and a vast amount of firepower. There are excitement, chase scenes, well-drawn characters, stunning surprises, and all the things that make a good horror-scifi-action-thriller.
No, where I fail is at business dining. Oh, I can make it through an isolated lunch or even an occasional dinner. It’s the day-to-day eating events that leave me stymied.